Claims Operations Manager

Job description / Role

About Allianz

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people - both its 83 million private and corporate customers and its 142,000 employees - Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

Nextcare are the health experts at Allianz. Our focus is on addressing the health and wellbeing protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued. The dedicated multicultural teams who deliver this service and support have a clear culture of making a positive difference to clients in every interaction, by taking a personal and solution-oriented approach.

Allianz Care offers health, life and disability insurance as well as a wide range of health and protection services to employers and insurance partners worldwide.

Role Overview

The Regional Claims Manager will be reporting to the Global Head of Claims. The Claims Operations Manager is a key role, managing and leading a large multicultural team. This role is based in Dubai, working closely with regional offices in Europe, Asia and the Middle East; and responsible for the Gulf area (UAE, KSA, Oman, Bahrain, Qatar, Kuwait).

The successful candidate will have strong people, operations and change management skills. International health insurance experience is desirable but not required. Prior experience might include leading large teams in a TPA organisation, shared services or global claims management centres.

What you do:

• Provide operational leadership and direction to ensure the effective running and management of a large claims team.
• Drive high performance by leading and motivating the team to continuously meet and exceed SLAs and targets.
• Strong monitoring of workload forecast (with Workforce Management alignment) and productivity targets monitoring.
• Lead the team through change and innovation, effectively managing change and driving continuous transformation and improvement.
• Make sure quality is monitored and initiatives are taken to improve "Right First Time".
• Responsible for providers' reconciliations, making sure financial clearance letters are signed and accounts are cleared for previous years.
• Promote a high performance culture - coaching managers and team leaders, and engaging teams to reach their full potential.
• Ensure that end-to-end processes are efficient, effective and exceed customer expectations.
• Ensure any required change is supported until implementation, with minimal operational distribution.

What you bring:

• 5+ years experience managing large teams.
• Driven and motivated with an ability to motivate others to exceed targets.
• Proven ability to effect and manage business change.
• Ability to work well under pressure and on own initiative.
• Highly motivated and proactive.
• Excellent analytical skills.
• Collaborative, with lots of energy and enthusiasm for the role.
• Excellent leadership skills and ability to delegate effectively.
• Experience working in a fast-paced entrepreneurial environment.

Required education and additional requirements

• 10 years experience in healthcare management or third level qualification.
• Valid work permit with the ability to work full time year round.
• Fluency in English.
• Strong communication skills (verbal and written).
• Ability to work effectively within a team environment.
• Honesty and integrity.
• Ability to work under pressure.
• Results driven and solution oriented.
• High attention to detail and accuracy.
• High problem solving capabilities.
• Ability to prioritise workload and manage time effectively.
• Ability to influence others.
• Customer focused.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.