Client Associate Intern

Job description / Role

Key accountabilities of the role

To meet the KPI as defined by management on asset file processing for CRM approvals, RFO, and card center disbursements.
To ensure all the applications entered into the system are error free and comply with policy.
To ensure cases are proposed under ADIB product, policy and procedures, due diligence, and bank's dos and don'ts policies.
To communicate with the frontline if the proposal violates the policy and resolve the discrepancy.
To re-submit the rejected cases to the relevant department ensuring the rejection reasons are fully covered.
Maintain defined management information system (MIS) as per business requirements.
Handle ad hoc requests as per business requirements.
Identify and close process gaps to improve efficiency and ensure a seamless customer experience.
Adhere to ADIB policy and procedure.
Attend assigned training for self-development.

Specialist skills / technical knowledge required for this role

• Broad knowledge of retail banking products and services.
• Business communication skills.
• MS Office proficiency.
• Good knowledge of UAE banking practices, regulations, and risks.
• Computer skills and typing skills.
• Management information skills.
• Ability to handle stakeholder and internal customer relationships maturely.