Client Care Senior Associate

Job description / Role

About Emirates NBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Join us on our journey to shape the future of shared services and be part of a dynamic team that values innovation, collaboration, and continuous improvement.

What you will be doing

• Revert on emails, SRs and calls from clients, RM, and branches.
• Respond to customer inquiries with regards to smart business product/services queries and complaints.
• Research required information using available resources.
• Provide precise and accurate information to clients.
• Follow up with client calls, SRs, and emails where necessary.
• Adherence to standard work procedures while handling customer calls.
• Comply with information security and data privacy policies.

What we are looking for

• Knowledge of banking products, services, and systems.
• Basic knowledge of MS Office with excellent typing skills.
• Telephone and email etiquette.
• Excellent communication skills (written and verbal).
• Basic problem-solving skills and negotiation skills.
• Customer handling skills.
• Strategic and analytical thinking to interpret complex MI.

What we offer you

• Competitive salary package.
• Strong emphasis on work-life balance and employee wellbeing.
• Access to world-class learning and development platforms for career growth.
• Generous annual leave and comprehensive private healthcare coverage.
• Preferential banking facilities for employees.

Why join us

At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success.

Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD team.