Client Director

Job description / Role

About Dow Jones

Dow Jones is a global provider of news and business information delivering content to consumers and organizations around the world across multiple formats including print, digital, mobile, and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS, and Chemical Market Analytics. Dow Jones is a division of News Corp.

About the Role/Position

The Client Director develops new and existing client relationships within their industry sector by selling all Dow Jones products and services. Leveraging extensive experience in sales, advertising, and client relationship management, you will develop and execute strategic sales plans to meet and exceed revenue targets. You will collaborate closely with internal teams to tailor advertising solutions to meet the unique needs of clients and ensure the successful execution of campaigns. Your goal is to increase client satisfaction and retention across all brand and media solutions including custom content, video, podcasts, and events.

You will support the Vice President Financial Services for their industry sector and must be able to forecast sales activity and revenue achievement while creating referenceable customers.

Primary Responsibilities/Accountabilities

• Work collaboratively with industry sector and solutions teams to produce proposal presentations and documentation in a timely manner.
• Develop and execute an effective relationship management plan for new and existing clients and agencies that positions us as the partner of choice for media solutions and drives revenue growth through consultative interactions.
• Hone a collaborative mindset to create scalable solutions for client benefit.
• Demonstrate the ability to develop and sell through the chief level autonomously.
• Own the client – act as a trusted advisor and proactively seek and create opportunities to establish a strong business relationship which leads to exceedingly high levels of retention and satisfaction.
• Maintain deep industry sector knowledge and competitive edge by keeping abreast of industry trends and evangelize the value of Dow Jones products and solutions, proactively keeping clients informed of new product offerings and product updates.
• Qualify opportunities by quickly grasping a client’s complex business subject matter focusing on the key aspects defining the vision for delivering strategic and tangible business value using Dow Jones products and solutions.
• Close media sales opportunities in line with revenue targets averaging a multi-million dollar list size.
• Be comfortable speaking at industry events on behalf of Dow Jones.

Knowledge/Experience Preferred

• 12 years client sales experience is necessary with prior advertising sales or consulting experience preferred.
• Bachelor’s degree in Marketing or Communications.
• Deep knowledge of the digital media market and the ability to respond effectively to market direction, client needs, and deliver high levels of client service while driving revenue growth managing multiple clients.
• Superior negotiation skills are essential.
• Must be comfortable working with internal stakeholders to deliver market-leading client solutions and partnership propositions.
• Knowledge of Microsoft and Google productivity applications.
• Strong one-on-one and group presentation skills.
• Willingness to travel.

Our Benefits

• Comprehensive healthcare plans
• Paid time off
• Retirement plans
• Comprehensive insurance plans
• Lifestyle programs and wellness resources
• Education benefits
• Family care benefits and caregiving support
• Subscription discounts
• Employee referral program

#LI-Hybrid

Reasonable Accommodation

Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and interview process.

Business Area

Dow Jones - Media Sales

Job Category

Sales

Union Status

Non-union role

Required Experience

Director level

Key Skills

• Customer service
• Client expectations
• Client requirements
• Client support
• Action plans
• Issue resolution
• Account management
• Client relationships
• Service delivery
• Client satisfaction
• Client management
• Procedures
• Service level agreements
• New clients

Employment Type: Full-time

Experience: Not specified

Vacancy: 1