Client Experience Ambassador

Job description / Role

Our client is seeking a Client Experience Ambassador (UAE National) to represent their brand with professionalism, grace, and cultural authenticity. The ideal candidate will be a UAE national with a passion for client service, strong communication skills, and experience in a business setup or free zone environment.

Key Responsibilities:

- Welcome all clients, visitors, and VIP guests with warmth and professionalism, ensuring a world-class first impression.
- Assist clients with queries regarding business licenses, renewals, amendments, and company setup.
- Guide clients through the SHAMS portal for applications, submissions, and updates.
- Prepare proforma invoices and process client payments accurately and efficiently.
- Maintain a daily Walk-In Tracker to record client interactions and services rendered.
- Manage the Queue Management System, ensuring smooth flow and minimal client wait times.
- Provide clear, complete, and accurate information about company services and procedures.
- Ensure all documents and transactions are handled confidentially and in full compliance with company policies.
- Liaise with internal teams such as Licensing, Finance, Legal, and PRO Services to resolve client requests and concerns.
- Handle client escalations with professionalism, logging cases in the Escalation App and following through to resolution.
- Collect client feedback and encourage reviews to enhance brand reputation and client satisfaction.
- Identify and suggest opportunities to improve the overall client experience.
- Manage document dispatch, courier coordination, and record-keeping for all transactions.
- Use Zoho Desk to assign or escalate client tickets promptly, in line with SLA requirements.
- Promote and upsell FZ+ and other value-added services to enhance client satisfaction and business growth.
- Maintain an organized, welcoming lobby environment that reflects the company’s high standards.
- Support the department with administrative tasks and any additional responsibilities assigned by management.

- Bachelor’s degree in any field.
- UAE National
- Minimum 2 years of experience in a client-facing or customer service role.
- Experience in the business setup or free zone industry is highly preferred.
- Excellent attention to detail and organizational skills.
- Strong time management and multitasking abilities.
- Proficiency in MS Office and other business software tools.
- Outstanding communication and interpersonal skills.
- Ability to handle client inquiries with patience, empathy, and professionalism.
- Fluency in Arabic and English is required; a third language is an advantage.
- Must be presentable and culturally aware, to represent the brand appropriately.

About the Company

Talent Higher is a leading recruitment agency, specialising in providing strategic solutions for organisations and highly skilled candidates in the UAE. For employers, we provide access to a large talent pool, time and resource efficiency, recruitment expertise, market insights, and confidentiality. Candidates benefit from exclusive access to job opportunities, personalized career guidance, streamlined recruitment matchmaking and negotiation support for a variety of careers across the UAE.