Client Management Analyst

Job description / Role

- Develop reporting capability and maintain MIS portfolio on all activities.
- Negotiate and Manage SLA’s with clients.
- Monitor SLA performance through MI.
- Highlight areas of improvement.
- Implements ways to continuously improve service delivery and exceed customer expectations.
- Reporting timely and error free reports / analysis to assist management in understanding the pain areas and - build processes / policies to enhance achievements.
- Preparing Presentation on each units performance monthly, quarterly, half-yearly and yearly.
- Builds understanding and trust by sharing own views and encourages others to do the same.
- Assists in projects assigned by Managers for the overall improvement of the department.
- Assist in preparing training manuals on specific processes.
- Report and maintain MIS on all Itmam activities.
- Track, analyze and report Itmam and individual unit’s performance.
- Analyze and report historical data and trends and develop forecast models.
- Liaise with activity coordinators to obtain data in an efficient manner.
- Ensures timely submission of reports.

Requirements

- University Graduate Preferred
- Proficient in MS Excel, MS Word, MS PowerPoint.
- At least two years work experience in a Operations/Customer Service Environment is preferable.
- Banking experience would be an added advantage.

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.