Client Relationship Management Analyst

Job description / Role

Client relationship management - analyst (UAE nationals only)

Location: Dubai, UAE

Marsh is seeking a motivated and detail-oriented client relationship management analyst to join our dynamic team. This role is exclusively open to UAE nationals and offers a unique opportunity to contribute to enhancing client satisfaction and loyalty through exceptional support and insightful analysis.

About the role

As a client relationship management analyst, you will collaborate closely with various internal departments to ensure client needs are met efficiently and effectively. You will play a key role in analyzing client data, identifying opportunities for improvement, and supporting the delivery of outstanding client service.

Key responsibilities

• Serve as the primary point of contact for the client relationship management team, promptly addressing inquiries and resolving issues to ensure a positive client experience.
• Analyze client data and feedback to uncover trends, insights, and opportunities to enhance service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Collaborate with cross-functional teams including sales, marketing, and operations to align client needs with company offerings and initiatives.
• Identify and recommend process improvements to optimize client relationship management practices and increase operational efficiency.
• Maintain accurate records of client interactions, feedback, and action items within the CRM system to ensure continuity and accountability.
• Stay updated on industry trends, competitor activities, and best practices to contribute to strategic planning and innovation.

What we're looking for

• Bachelor's degree in business administration, marketing, or a related field.
• 1-3 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
• Proficiency in business intelligence tools such as Power BI and Qlik Sense, along with Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong organizational skills and meticulous attention to detail.

What sets you apart

• A proactive mindset with a commitment to delivering high-quality work.
• Exceptional interpersonal skills to collaborate effectively with team members and stakeholders.
• A genuine passion for enhancing client experiences and contributing to the success of the client relationship management team.

Important notice

This position is open exclusively to UAE nationals in line with our commitment to support Emiratization initiatives.

Marsh, a business of Marsh McLennan, is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.