Client Relationship Officer - Arabic Speaker

Robert Walters

UAE

Ref: NP316-466

Job description / Role

Employment: Full Time

An excellent opportunity is available with one of the International Financial Trading Company in Dubai. The purpose of the Client Relationship Officer role is to build an effective and professional relationship with existing and new clients of the company, by informing them about the offerings and the companies updates, understanding better the client's needs and answering all of their enquiries. In addition, the CRO is responsible to grow the market he/she will handle by suggesting new ideas and coordinating with other departments.

Job Description:
• Assists customers who wish to open an account
• Handles welcome calls/ callback requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information in regards to the platforms and services offered
• Informs and assists all clients in relation to the use of all current and future products
• Provides quality and efficient live support to existing and potential clients
• Maintains professional internal and external relationships that meet Company's core values
• Delivers service and support to customers through live chats, emails ,phone calls and meetings
• Collects customer feedback and follows up e.g. requests for new products and services
• Suggests ideas and actions to develop the market
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns

Requirements

Experience working in a Client Service team in an equivalent financial company environment delivering exceptional results

Proficiency in Arabic language to represent the Group to a business level is a MUST

Bachelor degree or higher in business or finance is a plus

About the Company

Robert Walters is one of the world's largest specialist professional recruitment consultancies with 53 offices spanning 24 countries.

We've helped thousands of professionals find permanent, contract and interim roles with leading global corporations, small to medium sized companies and innovative start ups. Our specialist recruitment focus includes: accountancy and finance, banking, engineering, operations, legal, IT, sales, marketing, procurement & logistics, HR and support/administration.

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Relationship Officer salaries in UAE

Average monthly compensation
AED 5,500

Breakdown available for industries, cities and years of experience