Client Renewals Executive

Job description / Role

Our client is seeking a Client Renewal Executive to join their growing team. The role involves managing client renewals, ensuring compliance with licensing requirements, and maintaining strong client relationships through proactive follow-ups and excellent service. The ideal candidate is organized, target-driven, and able to manage multiple priorities efficiently.

Key Responsibilities:

• Ensure all application documents meet the required standards set by licensing authorities.
• Follow up with clients to facilitate timely renewals and maintain high retention rates.
• Support the Senior Renewal Executive with administrative and operational tasks as needed.
• Achieve monthly renewal targets and maintain accurate records of progress.
• Prepare and maintain renewal forms, ensuring availability for sales agents.
• Send regular updates to the Renewals Team and monitor compliance with response times.
• Extract, collate, and analyze daily, weekly, and monthly reports using CRM and ERP systems.
• Conduct random audits to ensure agents respond to client queries within the set timeframe.
• Assist clients in completing forms and ensure smooth processing of renewal applications.
• Schedule and coordinate driver requests for clients and team members.
• Support the Renewals Team during high-volume periods or staff absences.
• Identify compliance risks, audit internal processes, and recommend improvements.
• Stay updated on internal standards, policies, and business objectives.
• Perform other related tasks as directed by the manager to meet departmental goals.

• Bachelor’s degree in any field; Master’s degree is desirable.
• 2–3 years of proven experience in company formation or business setup; sales background is an advantage.
• Demonstrated success in achieving and exceeding targets.
• Strong background in customer service with excellent communication and negotiation skills.
• Proficient in MS Office and CRM systems.
• Highly organized, with strong problem-solving and multitasking abilities.
• Positive attitude, professional appearance, and commitment to client satisfaction.
• Team player with strong interpersonal skills.
• Fluency in English required; Arabic proficiency is an added advantage.

About the Company

Talent Higher is a leading recruitment agency, specialising in providing strategic solutions for organisations and highly skilled candidates in the UAE. For employers, we provide access to a large talent pool, time and resource efficiency, recruitment expertise, market insights, and confidentiality. Candidates benefit from exclusive access to job opportunities, personalized career guidance, streamlined recruitment matchmaking and negotiation support for a variety of careers across the UAE.