Client Service Leader

Job description / Role

Our client, a well-established shared office services provider is seeking to recruit a Client Service Leader for its Dubai Operations team. The role is to lead the Customer Service team to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of the company for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and tendency to always go the extra mile for our clients.

Requirements

Daily Operations:
- Supervises and leads the Client Service Associates team to ensure that they perform their job duties to a high standard at all times
- Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries
- Responsible for the scheduling of check-in and check-out processes within the centre
- Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
- Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
- Coordinates conference room bookings, refreshments for meetings and other special arrangements
- Manages the general procedures and checks concerning daily operations
- Supervises the cleaning and maintenance program of the local centre
- Handles all secretarial and administrative duties, as requested
- Assists management with operational training as required
- Conducts up-selling and cross-selling to maximise revenues

Service Standards:
- Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
- Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge
- Ensures that the Centre’s service standards are maintained at all times

Internal:
- Develops rapport and professional business relationships with fellow colleagues and stakeholders
- Supports local Operations to maximise profitability, efficiency and productivity
- Leads by example and motivates all Client Service Associates to continuously improve

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.