Client Servicing Manager

Job description / Role

Client Servicing Manager - Abu Dhabi

Accountability Area
• Develop and Implement effective communication platforms with each clients and staff
• Formulate strategies for improving customer services to establish strong business relationship with existing clients and strive to increase profits and client retention by running the assigned projects efficiently and successfully
• Identifying areas of opportunity with product/service offerings to bring new clients on board
• Develop initial ideas / concepts and acquire key information about the projects, discussing requirements in detail with Clients (the brief) and setting project schedules;
• Identify client’s business needs and requirements and successfully communicate those needs to the concerned team members for action
• Develop initial ideas / concepts and acquire key information about the projects, discussing requirements in detail with Clients (the brief) and setting project schedules;
• Liaise with different departments about client queries and apply best practices to areas of improvement
• Coordinate between the client and technical teams to result in proactive recommendations in optimizing and enhancing the client environment
• Offer advice to clients on services and products.
• Maintain an updated list of Clients’ information and keep track of all project related documents.
• Participate in marketing campaigns.
• Deal with client requests advise solutions to problems related to the project
• Provide regular updates to clients on the progress of the projects and campaigns
• Receives client briefings, and analyses the input of client together to produce creative brief and proposal
• Review all presentations and proposals related the project, reviews their status reports and addresses issues as appropriate
• Document all phases of Project including scope, progress and handover
• Manage and supervise the teams, all different consultant and contractors involved in a project.
• Collaborating with other teams – internal and external to ensure that the best industry standards are adapted and practiced
• Keep abreast with innovations in the field of and makes appropriate suggestions and recommendations to the General Manager
• Perform other duties as assigned by the Direct Manager

Requirements

• Business Degree or related qualification.
• 3+ years’ experience in customer service role
• 1+ years’ experience in management position preferred
• Strong communication skills.
• Leadership skills
• Ability to meet deadline.
• Reliable and self-motivated.
• High service orientation.
• Highly proficient in Microsoft Office Suite programs, especially Excel and Word

About the Company

Executive Solutions is a different breed of talent consultancy. Driven by a unique philosophy, we think differently and act differently from the pack. Were here to do one thing: to improve our clients businesses by finding, focusing and delivering the most talented people.

We dont just do traditional contingency recruitment. Discovering talent is much more than just matching a CV to a vacancy - its about understanding companys corporate culture and ensuring a comprehensive match. We believe that in order to find the right candidate we must understand the motivations and ambitions of senior management, which is reflected in our personal approach when partnering with a client.

Executive Solutions is your trusted talent solutions partner head quartered in Dubai, specialising in direct talent, tailored talent and HR talent solutions, along with Nationalisation initiatives throughout the Middle East. Driven by a unique philosophy, we incorporate innovative and comprehensive talent management solutions each tailored to suit what our clients need.