Client Solutions Manager

Dubai, UAE

Ref: SP863-419

Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
General Management

Company Industry
IT, Software & Internet Services

Responsibilities

About the team: Client solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, and driving collaboration that translate into long-term client partnerships and growth! We are responsible for the day-to-day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.

About the role: The client solutions manager - gaming is an expert in TikTok's performance and branding auction advertisement products for key clients in the gaming industry. Client solutions manager proposes full-funnel advertisement solutions to prospective clients in the pre-sales stage and is responsible for campaign operation and optimisation of auction advertisement products in the post-sales stage. The roles and responsibilities also include educating new or additional TikTok ad products and adopting new features to seek opportunities in upselling to existing clients.

Responsibilities:

Manage and grow post-sale client relationships with mobile gaming advertisers of all sizes

Support and work with the sales team on pre-sale research and pitch with a greater focus on relevant product solutions and advertising strategy

Create and optimize client ad strategies by using a wide range of TikTok for Business product solutions, including organic solutions, branding, brand performance and performance products

Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings

Monitor and analyze ad campaigns on a daily basis to proactively take initiative to improve results

Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Focus on solution expertise growth within the organization. Assist with asset and data collection for various business needs such as business cases, case studies, and quarterly business review

Cooperate with multiple internal teams to set up clients' campaigns for success, including but not limited to product team, marketing team, engineering team, ad policy team, creative team, ad operation team

Work closely with product and engineering teams to help them troubleshoot client issues during a campaign, provide market feedback, and support TikTok for Business product development

Work closely with the creative team to provide gaming clients with creative solutions support including creative insights and creative strategies

Cooperate with the ad policy team to ensure the clients and CSM team are kept up to date on any policy changes and get all support needed

Cooperate with the ad operation team to ensure a smooth and successful campaign execution, and ensure ad specifications and rates are accurate

Cooperate with the organic team to help clients do a better organic presence on a platform that complements the advertising strategy

Qualifications

Minimum qualifications:

Experience in account management and client services roles in digital marketing; agency experience is a big plus

Proven experience in performance-based campaign management in in-house marketing, digital agencies, platforms or media side

Experience in optimization, tracking, attribution, measurement, and using major tools like Google Analytics, Appsflyer, Adjust, etc.

Data-driven approach. Ability to analyze data and identify insights to assess campaign performance

Opportunity-oriented mindset to upsell revenue from existing gaming clients

Deep understanding of the digital landscape, the mobile gaming industry, and a passion for social media

Preferred qualifications:

Detail-oriented, with exceptional organizational skills

Due to the markets, industry, and client portfolio this role supports, strong verbal and written English skills are required, with Russian language proficiency considered a valuable asset

Ability to travel domestically and internationally as needed

About the Company

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

Get personalised updates on latest vacancies

Similar jobs you may be interested in

Wireless Networking Sales Manager RTC-1 Employment Services	Dubai	13 Nov
AV Sales Manager KBN Group Holding	Qatar	8 Oct
Sales Manager, Qatar SAP Middle East & North Africa	Doha	7 Oct
Quality and Sales Manager – Travel and Tourism RTC-1 Employment Services	Dubai	3 Sep
Digital Solutions Architecture Manager Big Fish Recruitment	Jeddah	9 Sep