Client Solutions Manager - Global Business Solutions

Job description / Role

Overview

The Client Solutions team's mission is to establish and build scalable, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble and open to change. You are joining a team of consultants and marketing and self-service platform experts, who proactively drive the client's growth strategy, including upsells, renewals, and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in a work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

• Manage and grow post-sale client relationships with advertisers of all sizes.
• Coordinate with ad ops, product, and R&D teams internally to ensure a smooth and successful campaign execution.
• Work with internal teams to guide inventory allocation.
• Monitor and analyze ad campaigns, and proactively take initiative to improve results.
• Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign.
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings.
• Share marketplace feedback and guide our advertising strategy.
• Support and work with the sales team on pre-sale research and pitch.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.

Ideal Candidate Profile

Minimum qualifications:

• Experience in account management/client services roles in digital marketing; agency experience is a big plus.
• Experience managing performance advertisers with a deep understanding of their challenges.
• Ability to analyze data and identify insights to assess campaign performance.

Preferred qualifications:

• Proactive attitude with excellent project management, organizational, and analytical skills.
• Due to the nature of the markets and businesses that this role will be supporting, proficiency in English and Russian is preferred.
• Ability to travel domestically and internationally as needed.

About the Company

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.