Client Specialist Network Manager

Refinitiv

UAE

Ref: NP936-93

Job description / Role

Employment: Full Time

Purpose: Build a service and training practice with specific asset-class customers to ensure connectivity, product adoption and success and thereby maximize customer satisfaction, loyalty and retention.

Responsibilities:
- Functionally manages a team and will be responsible for the team’s delivery of world class training experience which provides the clients the knowledge to act.
- Responsible for the quality of training delivery by his/her team and is an exemplary, highly engaging remote presenter who leads by example and inspired coaching.
- Embed the right skills and behaviour within his/her team and along with Senior Specialists and Market Specialists train the staff to build service and training focused relationships with allocated end users to maximize customer satisfaction, loyalty and retention.
- Deliver virtual instructor-led modules and courseware based on clients' workflow and business requirements.
- Drive and support campaigns and training activities to the benefit of the wider regional training department.
- Assist training staff in getting trained on the remote training application and provide guidance and feedback on initial Knowledge Live calls.
- Identify key market themes to be leveraged in training, coordinating with functions as necessary.
- Continuously build personal knowledge of relevant product/customer markets, company products, and clients.
- Inject company brand attributes into all offerings: human, agile, clear, and optimistic.

Requirements

- Excellent people management and engagement skills.
- Deep market understanding and knowledge of relevant market.
- Strong understanding of customers' business model.
- Significant product and workflow expertise (e.g. knowledge of financial modelling, Excel, MS Office); knowledge of specific tech./ data apps.
- Strong relationship management skills.
- Strong interpersonal skills.
- Ability to influence the core team to strive for targets and high quality.

About the Company

Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in approximately 190 countries. We provide leading data and insights, trading platforms, and open data and technology platforms that connect a thriving global financial markets community - driving performance in trading, investment, wealth management, regulatory compliance, market data management, enterprise risk and fighting financial crime. We are new market pioneers with 167 years of confidence. Breaking new barriers. Enabling more responsible, transparent and connected financial markets. We redefine what data can do. Through an open ecosystem, a high-performance culture, analytics, insights and technology.

Be the breakthrough, activate your future and shape ours.

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