Client Support Executive

Job description / Role

Our team
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.

Your role
As a Client Support Executive at Deriv.com, you will help our clients with their requests, questions, and concerns about our products and services on a variety of support channels. You will keep track of recurring issues and convey customer expectations to other teams. By answering the queries of potential clients and encouraging our current clients to try our new products, services, and platforms, you play a role in our business growth.

If you have great people skills and enthusiasm for this job, we welcome your application even if you’re a fresh graduate.

Your challenges
- Respond to customer enquiries and concerns by live chat, email, social media, and phone.
- Process applications and customer documentation according to relevant policies and regulations.
- Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
- File records and documents of customer interactions and customer satisfaction.

Requirements

What you have
- Excellent spoken and written communication skills in English
- Proficiency in one of these languages: Arabic/ Hindi/ Urdu/ Punjabi
- Analytical and problem-solving skills
- Willingness to work in fixed shifts

What’s good to have
- University degree in a related field
- Work experience in technical customer support
- Experience in the financial services or IT industry

What we’ll give you
- Exciting work challenges
- Cooperative work environment
- Career advancement opportunities
- Market-based salary
- Annual performance bonus
- Medical insurance
- Housing and transportation allowance
- Casual dress code
- Work permit

About the Company

We’re Deriv. We’re all about trading. We’re the geeky upstarts who pioneered an industry. That was more than 20 years ago, and we’re still going strong. Today, we work across continents and serve over a million traders from around the globe. Join us. Grow with us.