Clinic / Administration Manager

Job description / Role

Our client is seeking an experienced and dynamic clinic / administration manager

To lead the operations of their new outpatient center. This role involves leading a facility undergoing transformation, combining start-up agility with the stability of an established institution. The ideal candidate should be adept at driving operational excellence in a growing organization, with experience in healthcare systems development and process optimization.

Key Responsibilities:

• Clinic Setup & Launch
  Oversee the entire setup of the clinic, including infrastructure, medical equipment, and technology integration.
  Ensure regulatory compliance for all licenses, certifications, and safety standards.
  Coordinate with contractors, vendors, and suppliers to ensure timely delivery and installation of necessary items.
• Operations Management
  Manage day-to-day clinic operations, ensuring smooth functioning of administrative, medical, and support staff.
  Monitor patient flow, appointments, and the patient experience to maintain high standards of service.
  Handle facility maintenance, including cleanliness, safety protocols, and addressing any immediate operational issues.
• Staff Coordination & HR Management
  Oversee the recruitment, training, and scheduling of administrative and support staff.
  Manage staff performance, providing regular feedback and ensuring effective communication across all departments.
  Foster a positive, collaborative work culture, ensuring staff well-being and motivation.
• Financial Oversight & Budgeting
  Monitor the clinic's budget for administrative and operational expenses.
  Oversee the billing process, ensuring timely invoicing, payments, and collections.
  Coordinate with accounting and finance teams to track financial performance and ensure cost-efficiency.
• Policy & Process Development
  Develop and implement Standard Operating Procedures (SOPs) for all clinic operations, ensuring consistency and compliance.
  Continuously evaluate and improve administrative processes to optimize clinic performance.
  Maintain accurate and up-to-date patient records, ensuring compliance with data protection regulations.
• Technology & Systems Management
  Manage the clinic's software systems for patient scheduling, billing, and medical record keeping.
  Ensure IT systems are functioning properly and are secure, coordinating with external vendors as needed.
• Crisis & Risk Management
  Identify potential operational risks and develop mitigation plans.
  Address emergency situations, ensuring quick resolutions to operational disruptions.

Education:

• Master's degree in Management, Healthcare Administration, or a related field.
• Minimum of 7 years in healthcare operations management, with experience in setting up and managing medical facilities. Additional certifications in healthcare management (e.g., Lean Six Sigma, PMP) are an advantage.
• Strong understanding of healthcare operations, biomedical equipment, facility management, and safety protocols.
• Prior experience working in corporate healthcare services within the UAE is preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• A valid UAE driving license will be highly desirable.

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions