Cloud Adoption Manager

Job description / Role

Aligned to a territory

Working together with sales and account cloud engineers (ACEs), the cloud adoption manager will primarily focus on the post-booking side of our customer's lifecycle, ensuring successful and sustainable cloud consumption growth.

Does this pique your interest? If so, we hope to meet you!

Career Level: IC3

Responsibilities

The cloud adoption manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.

Typical activities:

• Drive a fast and smooth customer activation:
  - Strong focus on activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth.
  - Equip the customer with the relevant knowledge for early usage.
• Manage the customer's adoption plan:
  - Continuously monitor and review the adoption plan with the customer to guarantee progress according to their expectations, facilitating value realization, guaranteeing success in this critical milestone (Go Live as an example), and providing longer-term customer assistance.
  - Proactively monitor customer environment, assess risk, and build a mitigation plan.
  - Detect and flag potential new workloads or implementation opportunities.
• Energize customer interest by sharing information and facilitating connection with relevant Oracle activities:
• Removing barriers:
  - Assure progress and prompt resolution of service requests and escalations by engaging relevant teams and advocating for customers, while proactively identifying structural issues affecting customer use of Oracle Cloud and building a resolution plan with relevant teams.
  - Act as a customer advocate for product features and requirements.

To fulfill the role of a cloud adoption manager, we are looking for individuals matching the following profile:

• Proven experience in tech cloud engineering roles with a track record of successful customer engagements.
• Passionate about technology with breadth and depth of knowledge:
  - Solid understanding of the cloud technology landscape - hands-on experience (or certification) with Oracle, AWS, GCP, or Azure is a plus.
  - Very strong experience in a sales lifecycle with OCI architect experience/certifications.
  - Great experience with our database technologies.
• IT market literacy - able to advise on technology best practices by understanding the cloud market trends and their impact on various industries.
• High energy and social skills.
• Focus on customer centricity: always looking to anticipate customer needs and offer the most relevant advice, education, or best practices. Enjoys customer success:
  - Communication.
  - Project management.
  - Focused on results.
  - Strong listening and coordination skills.
  - Problem-solving abilities, strong task planning, and delegation skills. Is proactive and demonstrates lateral thinking.
• Customer lifecycle awareness:
  - Able to understand the customers' existing IT landscape, business requirements, and their definition of success.
  - Position Oracle as a business partner by delivering value to functional through executive levels.
• Commercial business understanding:
  - Partners with all lines of business inside the TCE organization.
• Collaboration skills:
  - Standout colleague with great networking abilities and the ability to work with virtual teams.
  - Strong in multitasking.
  - High work ethic and proactivity.
• Agent of change, driving creative and new customer engagements to convert our customers into the best cloud advocates!

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.