Cluster Brand Trainer

Job description / Role

Key responsibilities:

Training & development delivery:
Conduct regular training sessions across multiple stores within the assigned cluster.
Deliver product knowledge, sales, and customer experience training tailored to brand and store needs.
Support the onboarding of new hires through brand-specific training modules.

Performance tracking & coaching:
Analyze store performance reports to identify training needs and performance gaps.
Provide coaching and support to improve team productivity and KPIs.
Partner with store managers to ensure training effectiveness is reflected in sales and service delivery.

X-factor trainer development:
Identify and develop in-store trainers (X-Factor Champions) to ensure continuous learning within stores.
Coach and mentor in-store trainers to conduct on-the-floor training effectively.

Brand standards & consistency:
Ensure consistent application of brand guidelines across stores in the cluster.
Monitor and audit in-store implementation of training and brand presentation standards.

Collaboration & reporting:
Work closely with the area brand trainer and brand training manager to align training strategies with brand goals.
Maintain records of training sessions, participation, and outcomes.
Share training feedback and improvement suggestions with management.

Requirements:

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.