Cluster Director of Information Technology

Job description / Role

Cluster Director of IT

The IT Cluster Director is responsible for the overall IT management of a cluster (group) for all the business units (Fairmont The Palm, Movenpick Hotel Jumeirah Lakes Towers, Riva Beach Club and Th8 Palm, Managed by Accor. He/she acts as the single point of contact for hotel GMs and HODs, Country Directors, Shared Services, vendors and other business stakeholders, and is the direct line manager for a team of frontline IT team members.

Summary of Responsibilities:

- Support the implementation of the IT strategy, structure, budgets, people, financial outcomes and scorecard metrics for the hotels' IT Department.
- Initiate and manage IT projects for the cluster hotels and consult the key stakeholders in strategic IT matters concerning the hotel.
- Provide business cases to justify investment and expenditure as part of the approval process.
- Support the IT Operations team to ensure smooth day-to-day operation.
- Manage day-to-day IT operations in the hotels and implement Accor IT brand standards, new technologies, systems and projects.
- Ensure new standards are implemented, projects are completed, and reports are submitted.
- Enforce IT standards and policies in hotels, including user rights, backup policy, preventive maintenance, contingency planning etc.
- Ensure hotel compliance with the Accor IT brand standards, policies, guidelines and audit requirements.
- Ensure that technical system documentation (SOPs) is available, up to date and accessible and give feedback if and when SOPs are reviewed by SOP champions.
- Manage / plan hotels P&L, business plans, budget and future technology investments.
- Review monthly IT P&L with management & those responsible for cost optimization plans for the hotels.
- Maintain good relationships with hotel GM, HODs, users, guests, vendors and other business stakeholders.
- Liaise and communicate directly with Regional IT team on a regular basis as required. This includes submitting monthly reports, complying with new standards, following up on new projects etc.
- Ensure systems versions/patches are up to date.
- Respond to complex data security vulnerabilities in a timely manner.
- Assist the IT New Developments team with new hotel developments and hotel integration projects as required.
- Assist with hardware configuration and application set up, training and go live.

Requirements

Job Qualifications:

- Degree in IT, Computer Science, or other relevant discipline.
- 7+ years working in an IT environment at a senior level.
- Experience of embedding change projects within an organization.
- Demonstrated experience of managing IT budgets and project management.
- Experience of managing IT infrastructure across dispersed locations.
- A passion for improving the delivery of services with a commitment to continuous improvement.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable with exceptional attention to detail
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo!

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.