Cluster Director of Operations

Job description / Role

Job Title

We at Novotel and Ibis World Trade Centre and Ibis One Central are seeking for Cluster Director of Operations.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Requirements

What you will be doing:

- Assists the Cluster General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments.
- Has managerial responsibility for all the positions in his or her remit; ensures the team's talents are developed.
- Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events.
- Replaces the Cluster General Manager when absent.
- Conveys the Novotel and Ibis spirit to guests by playing a "hands-on" role in the hotel, embodying sociability and proximity.
- Ensures quality in the provision of Rooms, Food & Beverage and Meetings services, by implementing reference guides for those departments.
- Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his/her responsibility.
- Creates the impetus for working innovatively and on projects across departments, in particular for Meetings. To this end, conducts continuous benchmarking on the competition.
- Conveys Accor values to Heartists through his/her management style based on proximity, sociability and cross-divisional working methods.
- Instils a sales mindset to Heartists through continuous stimulation (upselling, incentives, challenges...)
- Sets sales and expenses budgets for his/her area of responsibility. Follows them up and ensures corrective actions as necessary. Ensures procedures are implemented and duly applied (name of application)

Your team and working environment:

- Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.