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Cluster Operations and Customer Service Lead

NTS Group

Dubai, UAE

Ref: NP829-276

Job description / Role

NTS Group are currently recruiting a Customer Operations Specialist for a leading multinational company in Dubai. This is a Supply Chain position, focusing mainly on Customer Service. The Cluster Operations Lead will manage the Supply Chain systems and processes for the cluster or region, reporting to the Regional / Cluster Supply Chain Leader.

The individual will be responsible for ensuring all relevant Supply Chain systems and processes are appropriately developed, maintained and improved, including demand forecasting, supply of product to the markets, new product launch, recalls, management of customers, customer complaints, order processing, inventory management & reconciliation, and day to day management of 3PL & Customs agents.

This individual will be responsible for communicating Supply and Demand information to SC in a timely manner and liaising appropriately with QA, Regulatory Affairs, Commercial and other relevant functions to resolve supply issues.

AED 25,000 to 35,000 per month inclusive of fixed allowances.
Additional benefits: Schooling, Bonus, Insurance & Tickets


To be successful, you will have 3-5 years experience in supply chain working within a pharmaceutical or healthcare company. The successful candidate will also have

High levels of experience in sanctioned countries (Iraq, Iran, Syria, Sudan…etc)
Manufacturing experience is a great plus, pharma experience and Arabic speaking is essential
Experience in full Supply Chain Cycle: Order Management – Customer Service – Demand Planning – S&OP.

About the Company

NTS Group is a leading specialist recruitment firm and experts at recruiting skilled, qualified and professional people in the Middle East.

Our promise is simple. To provide our clients and candidates an expert, professional and bespoke service whilst maintaining the highest levels of integrity and honesty.

NTS Group specialise within contingency, retained and search based recruitment campaigns across the following sectors;

Finance & Accountancy Professional Office Support Sales & Marketing Operations

To our clients, we understand people are your biggest asset and the future of your business. This is why we focus on understanding not only your technical requirements, but your culture, values and vision in order to find the right people for your business first time.

To our candidates, we believe in honesty, integrity and supporting you throughout the entire process. We listen to what you want and proactively go to market to assist you in finding your dream job.

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