Cluster Reservation Agent

Job description / Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability at the heart of everything we do.

Be All You Are, Work With Purpose, Enjoy and Feel Valued, Grow and Create Your Path!

Job Description

Reporting to the Cluster Reservation and Revenue Manager, responsibilities as follows:
- Takes reservations over the email, phone, by fax or internet, and handles all associated operations.
- Increases and optimises room sales in line with the brand and hotel's sales policy.
- Enters reservation details precisely and correctly using Opera and ResWEB.
- Ensures that information is passed on to the people concerned.
- Confirms the reservation; takes care over written communication.
- Handles the No Show & Late Cancellation report on daily basis and apply charges when applicable.
- Process all the non refundable deposits and post charges into the PMS.

- Previous Opera Property Manager System experience required
- Fluency in verbal and written English is required.
- Computer literate in Microsoft Window applications required
- Minimum 2-3 years of experience in a similar role in hospitality.
- A university degree or diploma in Hospitality/Tourism management

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.