Cluster Reservation Agent

Job description / Role

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

Reporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following:

• Understand the key principles of FRHI pricing strategies and revenue management.
• Handle reservation management including managing blocks, chasing rooming lists from the sales team and clients, inventory management for groups, ensuring accurate billing instructions, and managing group rates codes.
• Have a general understanding of groups management including cut-off dates, blocking, and booking policies and procedures.
• Maximize rooms revenue through the conversion of telephone calls into sales.
• Utilize effective upselling techniques.
• Understand and take reservations to support the revenue management strategies employed by the Cluster Reservation Manager.
• Ensure revenue is maximized by upselling guest rooms and recommending hotel facilities whenever required.
• Understand revenue management strategies, sell levels, and sell directed rates and be able to apply these methods to offers as per available hotel inventory.
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction.
• Complete understanding and effective execution of current and new RM tools, including Opera PMS and S&C.
• Be involved in all property PMS conversions.
• Be fully conversant with all market segments and rate plans used across all distribution channels and be flexible in sales technique through offering the right product to the right customer at the right time.
• Support the Cluster Reservation Manager with ad-hoc projects as required.
• Follow department policies, procedures, and service standards.

Qualifications

• Previous reservation or royal service related experience required.
• Previous Opera Property Manager System experience required.
• Fluency in verbal and written English and Arabic is required.
• Computer literate in Microsoft Windows applications required.
• Luxury hotel sales experience, having had varied market mix experience.

Additional Information

Visa requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.