Cluster Reservation Agent

Job description / Role

Equal opportunity employer statement

EOE/AA/Disabled/Veterans

Role overview

In your role you will be working as cluster reservations agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB Abu Dhabi Curio Collection by Hilton, and DoubleTree by Hilton Abu Dhabi Yas Island Residences.

A cluster reservations agent will serve as the main contact for room reservations at the hotel; and therefore must offer excellent service and influence the guest decision to stay at the property.

What will I be doing

As a cluster reservation agent you will serve as the first line of inquiry for room reservations within the hotel. A reservation agent is responsible for offering excellent customer service options and other solutions to meet guest and customer needs. Specifically, a reservations agent will perform the following tasks to the highest standards:

• Convert quickly inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads as appropriate
• Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for

A cluster reservations agent serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a reservations environment
• Tertiary qualifications or other collegiate-level degree

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing team members are at the heart of it all!

Required experience

Unclear seniority

Key skills

Active Directory Administration, English Language, Access Control, JPA, Legal Support, Airlines

Employment details

Employment type: Full-time
Experience: Not specified
Vacancy: 1