Cluster Reservations Supervisor

Job description / Role

Job Description

Reporting to the Cluster Director of Revenue, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Book and enter room reservation requests using the Property Management System
- Enter rooming lists while ensuring accuracy, as required
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Ensure PMS maintenance is executed accurately and in a timely manner such as room rate, room types, etc...
- Send out morning reports with daily pick-up, Reservations Made Yesterday, etc...
- Conduct a daily check of Reservations Made Yesterday
- Keep Online Travel Agencies bookings and extranet in check
- Audit and process Travel Agencies commissions in a timely manner
- Check daily the cancellation and no show report and liaise with Front Office to process charges
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned

Qualifications

- Previous customer related experience required
- Previous Property Manager System experience preferred
- Previous Reservation experiences for 2 years is required
- Computer literate in Microsoft Window applications required
- Must be able to type 25 words per minute
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Luxury hotel sales experience, having had varied market mix experience

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.