Cluster Telephone Operator

Job description / Role

Company description

Novotel Dubai Gold District - hotel that makes every moment matter

Soak up the futuristic glamour and vibrant trading legacy of Dubai at Novotel Dubai Gold District, a 4-star hotel perfectly situated within 10 kilometers from both Dubai International Airport and the Dubai Cruise Terminal at Port Rashid, and only 15 minutes away from the Dubai World Trade Center, making it an ideal destination for both business and leisure travellers.

Located in Dubai's historic trading hub, Novotel Dubai Gold District offers easy access to the Gold and Spice Souks, blending culture and commerce. Perfect for business or leisure, it combines comfort, style, and connectivity in the city's golden heart. After a day of business or exploration, unwind in one of 290 elegant rooms offering comfort, modern amenities, and city views. Relax on the 14th floor with an outdoor pool, spa, and gym overlooking Dubai's shimmering skyline.

Located in the heart of Dubai's historic trading hub, Novotel Dubai Gold District offers easy access to Gold Souk, Spice Souk, Port Rashid Cruise Terminal, and Dubai International Airport - an ideal base for exploring the city.

Job description

A cluster telephone operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate department or individual.
• Take and relay messages accurately.
• Provide information to guests regarding hotel services, facilities, and local attractions.
• Process room service orders, wake-up calls, and other guest requests.
• Assist with making reservations and bookings.
• Maintain a log of incoming and outgoing calls.

Qualifications

• Excellent communication skills and a friendly demeanor.
• Ability to multitask and handle a high volume of calls.
• Strong customer service skills and the ability to remain calm under pressure.
• Knowledge of hotel services and facilities.
• Proficiency in using telephone systems and basic computer skills.
• Previous experience in a customer service role or as a telephone operator is preferred.

Additional information

Diversity & inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.