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Cluster Training Manager


Dubai, UAE

Ref: RP714-3916

Job description / Role

Employment: Full Time


To analyze staff training needs and oversee and implement all departmental training programs for both Raffles Dubai & Sofitel Dubai Wafi.

All Key roles and responsibilities will refer to both hotels.


- Conduct Training needs analysis for the hotel annually and update training plan mid-year
- Creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel's goals and strategic plan
- Embed the Heartist Culture by training and following up on Heartist culture activities in the hotel
- Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
- Ensure coordination and delivery of training programs of all internal providers
- Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
- Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
- Provide support and development of Departmental Trainers as required
- Design and Implement effective processes and tools for learning evaluation and reporting
- Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
- Negotiate, oversee and follow up on learning facilitated by external providers
- Update training information in employee HR System, maintain accurate records of activities and participant information
- Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
- Prepare monthly forecasts of training related expenses
- Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
- Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
- Assisting with general support for HR office (including front counter, benefits and recruiting) and participate and assist in other projects as required
- Support Departments in Accor Live Limitless Program Training

Organizational Development

- Develop and conduct training to build a base of internal quality assessors
- To facilitate organizational committees for quality improvement
- To design and implement succession planning frameworks for all departments
- Coaching and Mentoring of high potential colleagues as guided by HRD and GM
- Develop and implement organizational improvement strategies to drive Employee Engagement and EQ leadership style.
- Responsible for Quality tasks and ensure Service Excellence Meetings are prepared and follow up actions taken
- Active involvement and follow up of Leading Quality Assurance Action Plans
- Follow up and track auditor audits done by Departments
- Support HODs in quarterly Department RADAR completion



- Solid communication skills, both written & verbal
- A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization
- Enthusiastic and positive personality; effective leader and team player, possessing a high degree of professionalism and sound human resources management capabilities
- Strong organizational skills, works well on their own, able to set and meet deadlines with quality results


- Degree in Hotel/Human Resources Management or its equivalent
- Certificate or Diploma in L&D practice
- Working knowledge of Excel, MS Word, PowerPoint & Publisher


- Minimum 3 - 5 years' experience in the Hospitality Industry, with minimum of two years in a Leadership role
- Human Resources experience a definite asset
- Interaction Management, MBTI, FranklinCovey facilitator an asset

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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Training Manager salaries in UAE

Average monthly compensation
AED 23,500

Breakdown available for industries, cities and years of experience