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Job description / Role
Based on the specific requirement of the role
Key accountabilities
- Manage end-to-end planning and delivery of smaller projects within COE team.
- Research on various COE topics to understand the market best practices.
- Work with Shared Services to review and define processes to ensure efficiencies in way of working.
- Support both Reward and Talent teams on day-to-day transactional and analytical activities.
- Monitor Reward / Learning inbox and answer related queries from HR teams on day-to-day basis and escalate the unresolved.
- Support Talent manager in execution of leadership events across Serco Middle East. Includes liaise with senior stakeholder (RELT) team.
- Support and provide coordination to COE team with major projects such as Al Masar Nationalisation program, Pay for Performance, Viewpoint etc.
- Liaise with HR Shared Services to ensure they are up to date on all reward and talent policies and processes.
- Maintain required in-house tools, trackers and data sources.
- Work with external vendors for the department such as Hay, Mercer, Towers Watson, Coaching providers etc.
- Be subject matter expert in understand reward policies to help answers queries from HR teams as well as participate in multiple benchmarking surveys throughout the year.
- Analyse high volume of data from various sources and provide recommendations on various reward projects (Survey submissions, Bids, salaries, benefits etc.).
- Conduct various modelling exercise on reward projects to support development of diverse options to support reward strategies (Salary reviews, benefits review etc.).
- Work with group to provide accurate data and reports for Leadership team pay and benefits.
- Implementation of the pay exceptions process to ensure correct approval is obtained for all exceptions in a timely manner in line with business needs.
- Provide updates and make potential recommendations based on data analysis on employee benefits to ensure plans are competitive.
Requirements
Essential technical and professional skills, knowledge and qualifications
- Degree and professional qualification with statistics or mathematics background preferred
- Minimum of 3 - 4 years of HR experience in Reward or Talent functions preferred
- Ability to deal with sensitive information in a discrete manner and with integrity
- Strong analytical skills and MS Excel skills
- Able to work both independently and as part of a team with the ability to engage with key stakeholders at all levels.
- Good planning and organising skills
- Good communication and presentation skills
- Flexible and calm under pressure with the ability to manage changing priorities.
- Pro-active and driven, with outstanding attention to detail and the ability to multi-task.
Additional / special features of the role
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy.
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities.
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment.
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.