Job closed
Ref: QP275-241
Job description / Role
Coffee Shop Manager up to 10k Aed for a Pre-Opening Specialty Coffee Shop in Dubai, UAE
• Responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistently fast, efficient, and friendly service ensuring a Total Quality Experience for both customers and team members
• Ensures that all team members are educated on products and services, by developing an understanding of various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the differences in flavor and blends
• Hire, train and guide store employees in delivering excellent customer service
• Assign rules and responsibilities to employees for operational effectiveness
• Develop action plans for the team to meet operational and organizational objectives
• Ensure that store is maintained according to sanitation and cleaning standards
• Obtain customer feedback and make appropriate business developments or changes to meet customer needs
• Monitor and manage store staffs by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance
• Develop strategic and operational plans for managing execution and measuring results of store
• Schedule regular meetings to discuss business development opportunities and any issues
• Communicate clearly with all employees to ensure effective store operations
Requirements
• Bachelor’s degree or Diploma holder in relevant field
• Minimum of 5 years’ experience as a Coffee Shop Manager in the UAE
• Pre-opening experience is a must
• Excellent communication and leadership skill
• Customer management skills and strong organizational skills
• Proficient with software programs such as Microsoft Word, Excel, Outlook
• Well-organized, detail-oriented and able to multi-task
• Must have effective problem solving/decision-making abilities
About the Company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.