Commercial Director - Beauty Brand

Job description / Role

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing

Reporting to the General Manager, the Commercial Director sets and implements the Commercial and Retail Strategy in accordance with the strategic direction of the brand. He / She is responsible for maximizing sales and profitability of the markets and enhance market performance. He / She is responsible of building and maintaining excellent relations with key retailers and distributors. He / She is responsible for sales objective achievement and outstanding omnichannel client experience across the retail network.

The Commercial Director must be strategic but also show a hands-on approach and an operational management style on all business aspect.

Main Responsibilities

STRATEGIC

- Define the yearly strategic plan for the networks
- Define the Distribution and Retail roadmap for the next 3 years
- Prepare, with Commercial Team, the yearly budget
- Monitor the yearly budget and control expenditure to ensure optimal use, including insuring a healthy stock action plan
- Formulate and communicate the performance objectives and continuously monitor progress, and propose corrective actions accordingly
- Develop strong and durable relationship with all retail partners, distributors and external stakeholders
- Participate in Commercial negotiations i.e. cost share, location and new door opening with the General Manager
- Build a clientele-ing and direct to retail strategy in key doors
- Monitor & report on market trends, competitors in the country and propose/initiate/take actions

OPERATIONAL

- Overlook, with concerned parties, stock level and implement actions accordingly
- Manage Team allocation per door to constantly improve door productivity
- Set, with concerned parties, the purchasing plan for his / her respective market
- Coordinate with the regional marketing department on yearly calendar / plan suitable for market as per brand guidelines
- Provide input to the marketing team on the marketing mix and new POS openings, ensuring smooth implementation
- Record, monitor and analyze market trends, competitor activities and suggest action plans
- Coordinate with respective departments for all new openings, renovations and POS closing
- Manage with team all new project openings & renovations
- Work with commercial team alongside the training team in managing team allocation per door to constantly improve door productivity, and identifying and implementing coaching and development opportunities
- Supervise and approve teams' Incentive Schemes Structure to be in line with global retail ambitions and local structures

PEOPLE MANAGEMENT

- Recruit, lead, inspire and develop team
- Assign individual objectives for employee performance management purposes, manage performance, empower teams and provide feedback
- Ensure identification and proper development and recognition of talent within team

Requirements

WHAT YOU'LL NEED TO SUCCEED

- Minimum 12 years' Commercial and Retail Middle East experience, of which 6 in a managerial role
- In-depth market knowledge (distribution, retail, customers, competition, etc)
- BA Degree or equivalent
- Fluent in English; Arabic a plus
- Strategic with excellent commercial acumen
- Entrepreneurial Spirit, positive and fighter attitude
- Strong leadership, team coaching and management skills
- Strong communication, negotiation skills and presentation skills
- Dynamic, ambitious, Results-oriented (top and bottom lines)

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.