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Job description / Role
Make a difference every day
Job Opportunity
The purpose of this position is to supervise and lead a line maintenance team to provide comprehensive Engineering and Maintenance services covering the Communications system for Dubai Metro.
Key accountabilities
- Lead a team of Communications technicians to carry out all level of preventive & corrective maintenance, installation and minor modifications activities on communications system covering Multi-Service Network (MSN), Terrestrial Trunked Radio (TETRA), Closed Circuit Television (CCTV),Passenger Information System (PIS) & Public Address System (PAS), Time Domain System(TDS), Digital Voice & Video Recording System (DVVR), Intrusion Alarm System (IAS), On-Board Communication System (OBS), Wireless Fidelity (WiFi) and Operation Control System(OCS).
- Ensure the team uses proper hand, machine, electrical and electronic tools and reference to technical drawings, signalling schematics, manuals, procedures and instructions when performing repair and maintenance work.
- Produce and maintain accurate maintenance records of communications system and equipment performance, work accomplished and other information using a computerized maintenance management system;
- Ensure the maintenance tools and equipment are in good condition;
- Provide technical support to other staff for the implementation of complex systems or new projects.
- Conduct training, performance review for Communications Technicians, Technical investigation on failures, support Communication Engineer in conducting disciplinary and grievance for communications Technicians.
- Drive work vehicles when responding to emergencies and when required on duty.
- Perform and carry out duties as instructed/ directed by the Communications Engineer.
What we are looking for in our candidates
Customer Service
- See those they interact with as customer and seeks to identify and meet needs, taking swift action to resolve issues with integrity.
Judgement and Decision Making
- Quickly recognizes and gets to grips with increasingly complex scenarios.
- Secures and compares information from multiple sources and exercises judgement to close the gaps in data and deal with increasing levels of ambiguity.
Drive for Results
- Is motivated to deliver results through leading large and diverse teams across functions or business units.
- Shows drive to make a difference across teams, community and nationally.
Makes Decisions
- Identifies and understands issues, problems and opportunities and takes action that is consistent with available facts, constraints and probable consequences.
- Drives to Deliver Through Own Team
- Sets challenging goals for both self and team and works to achieve or exceed goals.
- Shows drive to make a difference to individuals, team and local community.
Coaching and Developing Others
- Sets clear objectives and regularly provides feedback, instruction and developmental guidance to help others excel in their current or future job responsibilities
Supports Difference
- Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or background.
Resilience
- Stays focused and composed when under pressure to deliver, dealing constructively with setbacks and staying on course even when facing resistance or pressure to change.
- Lives Serco values - Trust, Care, Innovation and Innovation
Requirements
Essential technical and professional skills
- Should have vocational trade certificate or ordinary diploma in electrical, electronic or communication engineering discipline.
- Good knowledge of basic electronics and communications principles for electrical, electronics, communications, SCADA, Access control system, Fiber Optics, Radio communication and IT systems.
- Good knowledge and experience in Windows, Unix/Linux, Database, storage systems and networking.
- Must have minimum 3 years work experience as a qualified electrical or electronics technician in maintaining and repairing communication systems covering radio system, telephone system,multi-service fibre optic network, public address system, CCTV system, passenger information system, SCADA and operations control systems, is highly preferable;
- Preferably with 1 year of supervisory experience in supervising a team of
- technicians in carrying out maintenance activities.
- Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
Take pride in what you do.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.