Community Associate

Job description / Role

About the Job

The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed. Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business' needs

The Incumbent will be responsible to creating the vibrant environment within our center’s by connecting with the members through events. She/he will also be responsible for managing and enhancing the experience of our serviced office community. The ideal candidate will be responsible for fostering relationships, ensuring smooth daily operations, and providing exceptional service to our members.

Main Responsibility

• Develop and execute community engagement initiatives such as education, lifestyles, member appreciation and sale related initiatives to create a vibrant and collaborative environment
• Organize and coordinate networking events, workshops, and business meetups to foster connections among members
• Collaborate with local team members to ensure the highest level of customer satisfaction
• Monitor community feedback and generate insights to improve overall member experience.
• Prepare daily/weekly/monthly progress reports on community and identify areas of improvement
• Stay updated with industry trends to implement best practices in serviced office community management
• Address inquiries, concerns, and feedback from community members in a timely and professional manner
• Monitor discussions and address any potential conflicts or negative sentiments proactively.

• Bachelor’s degree or above ideally with a background in hospitality
• 3- 5 years of experience in community management, serviced offices, hospitality, or a customer service role
• Excellent communication and interpersonal skills
• A customer-centric mindset with a passion for creating outstanding workplace experiences
• Fluency in Arabic & English
• Excellent problem-solving, communication, and strategic planning skills.

Salary:
AED 7,000 to 8,000 per month inclusive of fixed allowances.
Additional benefits: Medical Insurance

About the Company

The Executive Centre (TEC) is Asia’s premium flexible workspace provider, opened its doors in Hong Kong in 1994 and today boasts over 220+ Centres in 36 cities and 16 markets. It is the third largest serviced office business in Asia.

The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of its Members. Walking with Members through every milestone and achievement, The Executive Centre empowers ambitious professionals and organisations to succeed.

Privately owned and headquartered in Hong Kong, TEC provides first class Private and Shared Workspaces, Business Concierge Services, and Meeting & Events facilities to suit any business' needs.