Community Manager

Job description / Role

Community manager

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Manage and organise online and offline Binance communities and meet-ups across the MENA region with a focus on our North African markets.
• Engage with our community on various social media channels and create content aimed to build and maintain relationships.
• Assist with Binance Angels recruitment and relationship management.
• Promote the Binance brand and provide excellent customer service to community members.
• Create, translate, and proofread community-related content for Binance, focusing on Arabic, English, and French speaking markets.
• Explore new community-friendly platforms to facilitate the expansion of the local user base and awareness.
• Assist on moderating the regional Binance social media platforms and chat groups and interact with the community to increase positive engagement.
• Share market and user feedback and user suggestions with relevant functional teams.

Requirements

• Crypto and Binance enthusiast with experience using Binance's products and services (Spot, Margin, Futures, P2P, Binance NFT etc.).
• Strong understanding of cryptocurrency and blockchain-related terminologies and trends and a strong interest in crypto culture (Blockchain, Wallets, DeFi, Web3, NFT etc.).
• Relevant experience creating and curating content for our social media platforms.
• Familiarity with social media platforms such as Twitter, Facebook, Instagram, TikTok, YouTube, Telegram, and Discord to engage with our community and build and maintain relationships.
• Experience establishing KPIs, delivering, reporting, and empowering others to achieve targets.
• Execution-oriented mindset with the humility, drive, and scrappiness to get it done.
• Proven community or event management experience with strong ownership and emotional intelligence.
• Experience in launching community initiatives (e.g., building an online forum, starting an ambassador program, creating an event series, and writing an email newsletter).
• Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible.
• Fluency in English and Arabic is a must. Fluency in French will be beneficial for the role.

Why Binance

• Shape the future with the world's leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.