Community Manager- Real Estate

Job description / Role

• Provide superior customer service in person, over the phone, or via email.
• Act as a liaison between the Business Centre and clients.
• Support the Sales Team with client tours upon request.
• Develop methods to gauge customer satisfaction and handle complaints.
• Ensure compliance with the company’s policies.
• Maintain a high level of knowledge about the Centre's products and services.
• Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.
• Cultivate and maintain positive relationships with clients to enhance overall satisfaction and loyalty.
• Promote client satisfaction and retention through timely response to complaints and requests.
• Collect and analyze client feedback for strategic decision-making.
• Identify opportunities to upsell or cross-sell products or services
• Monitor client and visitor sign-ins and outs.
• Conduct daily office inspections to maintain established standards for safety, cleanliness, functionality and overall appearance.
• Oversee and supervise Office Assistants in their daily tasks, ensuring efficiency and adherence to established standards.
• Support the Center Manager with occupancy reports and monthly invoicing.
• Communicate with contractors, vendors, etc for necessary office repairs and maintenance.
• Restock cleaning materials and printing area as per guidelines.
• Manage purchasing, vendor management, and center operations.
• Provide administrative support for compliance with necessary Health & Safety Regulation.
• Provide logistical support for meetings and events.
• Resolve member issues and oversee new member onboarding and moves.
• Professionally handle move-ins and inspect offices upon move-outs.
• Organize and participate in in-house community events.

• Excellent written and verbal communication.
• Excellent interpersonal and presentations skills.
• Ability to meet deadlines and address time-sensitive issues.
• Conflict resolution skills.
• Superior multitasking skills.
• Attention to detail and organizational capabilities.
• Customer-focused with excellent decision-making skills.
• Ability to manage workflow amid shifting priorities.

Salary:
AED 9,000 per month inclusive of fixed allowances.
Additional benefits: Quarterly bonus of AED 3000/-

About the Company

Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.

Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.