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Job description / Role
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Compliance Officer - Success Profile
Reporting to: Risk Quality & Compliance Manager
Division / Function: SME/ Transport/ Safety Assurance & Environment
Base location: Dubai Metro & Tram
Job ID: 1696
Job family: Operations
Serco Leadership Tier: Team Member
Key purpose
The purpose of this position is to provide audit service in order to verify compliance with the different elements of the Integrated Management System, and make recommendations for continuous improvement of the management system.
Structure and reporting relationship
Based on the specific requirement of the role
Key accountabilities
• Assist in the development and implementation of a risk based internal audit programme against elements of the integrated management system
• Assist in the development of a risk based supplier audit programme
• Undertake internal and supplier audits to determine the effectiveness of, and compliance with, Integrated Management System, local legislative, certification standards and other applicable requirements
• Carry out audits, produce meaningful audit reports and provide feedback in a timely manner
• Organise stakeholder review meetings to assist stakeholders in the development of SMART corrective actions for areas of deficiency
• Conducting follow-up reviews and monitoring progress of implementation of agreed actions arising from audits, investigations and regulatory notices
• Maintenance of audit records in Q-Pulse and Assure in a timely fashion
• Assist with the production of statistics and management reports on the performance of the management systems and audit activities
• Provide guidance in quality management and the philosophy of continuous improvement across the organisation and to promote the sharing of good practice
• Assist in analysing and identifying outliers and trends and make suggestions for improvements
• Perform and carry out other duties as instructed / directed by the Risk, Quality and Compliance Manager
SAE Responsibilities and Information Security Responsibilities
• Awareness of the Integrated Management System and the content of the Safety, Assurance Environment and Information Security Policy Statements
• Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above
• To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions
• Promote a good SAE and Information Security culture among their peers, subcontractors and third parties
• Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
• Promote a good SAE and Information Security culture among their peers, subcontractors and third parties
Safety Critical Competencies
• Not applicable
Requirements
Knowledge
• Ideally a degree holder in a related engineering discipline
• Hold a recognised auditing qualification
• Knowledge of railway organisational structures and standards, workflows, procedures and terminology (Preferred)
Skills
• Ability to write audit reports, routine business correspondence and prepare method statements as required
• Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities
• Hold a valid UAE driving license
Experience
• Minimum 3 years, preferably 5 years, of work experience as a certified quality auditor
• Strong audit-related expertise, including good understanding of recognised standards such as ISO9001, ISO 14001, OHSAS 18001, ISO31000
• Experience in the development of effective audit programs using standard techniques
Additional / special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.