Ref: GP285-1087

Job description / Role

Employment: Full Time

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

We are looking for a Concierge to join our teams in Level Shoes in Dubai Mall. Your mission will be to provide luxury service to Guest by coordinating and facilitating the collection and delivery of the customers' selected items with the sales team. You will blend your deep knowledge of Level Brand portfolio with an exceptional level of service to create memorable experiences for our Guests.

What you'll be doing:

- Follow all relevant Retail, Stores and Mall Policies, processes and standard operating procedures so that all tasks are carried out in a controlled and consistent manner.
- Effectively and efficiently support operations flow with sales team and cashiers for transfer of customer merchandise from counter to customers' desired mode of transport/delivery
- Assist customers in offering a complete concierge service including; attentive and warm approach, delivery and collections of goods purchased, carrying of goods to required modes of transport, including main point of contact for outsourced delivery companies.
- Provide first line of service for customer service calls and complaints and efficiently identify the query or problem and connect the client with the appropriate member of staff to solve it

Requirements

Preferred:

- Previous Customer Service experience from a hospitality or luxury retail background.
- Ability to prioritise and make sure Guest experience stays at the heart of operations.
- Experience within a luxury environment is fundamental.
- Flexible and quick to learn and adapt.

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

The job holder of this position is responsible for providing luxury service to customers by coordinating and facilitating the collection and delivery of the customers' selected items with the sales team.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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Concierge salaries in UAE

Average monthly compensation
AED 2,500

Breakdown available for industries, cities and years of experience