Concierge

Job description / Role

Company description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who's who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job description

Summary

The concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.

Responsibilities

• Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.
• Provide detailed information about the hotel's amenities, services, and policies.
• Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.
• Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.
• Arrange transportation services, including taxis, private cars, and airport transfers.
• Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.
• Make and confirm reservations for guests at restaurants, events, tours, and other local activities.
• Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.
• Ensure guests are kept informed about reservation details and any changes or updates.
• Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.
• Offer solutions and alternatives for any requests or situations that may arise during a guest's stay.
• Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.
• Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.
• Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.
• Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.
• Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.
• Keep current on local events, festivals, shows, and activities that guests may be interested in.
• Stay informed about the hotel's policies, services, and offerings to ensure accurate and helpful information is shared with guests.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications

Experience

• 2 years minimum experience as a concierge or in a customer service role, especially within a luxury hotel or hospitality setting.
• A high school diploma or equivalent is required. A degree in hospitality management or a related field is preferred.
• Fluency in multiple languages is a significant advantage, especially in international locations.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
• Must be flexible in terms of working hours.

Additional information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.