Concierge (Hotel + Residences)

Job description / Role

We are seeking a professional and customer-focused Concierge to join our client’s prestigious hotel and residences team in JVC Dubai. The ideal candidate will have a passion for delivering exceptional service, a keen understanding of luxury hospitality, and a proactive approach to anticipating guest needs.

Working Hours Monday – Saturday between 8-6pm.

Responsibilities:

• Greet guests upon arrival and provide a warm welcome.
• Manage front desk activities, including resident check-in and check-out procedures.
• Assist residents with inquiries, reservations, and requests, ensuring their stay is comfortable and enjoyable.
• Handle residents complaints and issues promptly and professionally, ensuring resolution and satisfaction.
• Maintain a high standard of personal presentation and uphold the company’s brand image.
• Collaborate with other hotel and residence departments to ensure seamless residents experiences.
• Keep accurate records of residents interactions, preferences, and special requests.

• Previous experience as a Concierge or in a similar customer service role, preferably within a luxury hotel or residential
setting is essential.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• A professional and courteous demeanor with a commitment to exceeding guest expectations.
• Proficiency in using hospitality management software and other relevant technology.
• Fluency in English is required; additional languages are an advantage.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Join our client and contribute to creating unforgettable experiences for their guests!

Salary:
AED 10,000 to 12,000 per month inclusive of fixed allowances.

About the Company

Talent Higher is a leading recruitment agency, specialising in providing strategic solutions for organisations and highly skilled candidates in the UAE. For employers, we provide access to a large talent pool, time and resource efficiency, recruitment expertise, market insights, and confidentiality. Candidates benefit from exclusive access to job opportunities, personalized career guidance, streamlined recruitment matchmaking and negotiation support for a variety of careers across the UAE.