Conferences Service Manager

AccorHotels

Dubai, UAE

Ref: RP714-5158

Job description / Role

Employment: Full Time

Conferences Service Manager

The Conferences Service Manager brings in, processes and achieves revenue goals with a priority area in catering by actively selling and up-selling each business opportunity. He/she gathers event information and hands off event coordination to be implemented.

RESPONSIBILITIES:

- Focus on selling both Conference Space and Outlets including Food & Beverage, AV and all Hotel Services.
- Solicit, negotiate, and book new and repeat business through various efforts (prospect calls, referrals, etc.) to maximize catering revenues to meet/exceed goals.
- Plan, up-sell, and detail the meeting/function with the client including space requirements, times, equipment, menus, etc.
- Coordinate payment procedure to include: credit, prepayment, and billing instructions, etc.
- Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction.
- Manage event from beginning to end, processing all the information pertaining to the booking to include but not limited to:
- Preparation of creative menus while always keeping in mind food cost, labor cost and facilities of the kitchen.
- Confirm electrical, internet, telecommunication, audio-visual and where appropriate Exhibit requirements
- Obtain guarantees of food and beverage events for Banquets and kitchen.
- Maintain accurate, legible records, and files to provide group history, ensure future and current quality service and enhance future prospects
- Exceed personal sales and activities goals, monthly, quarterly, and annually.
- Utilize Opera Sales & Catering System to track, solicit, book, and follow -up accounts
- Conduct site inspections with prospective and existing clients.
- Be knowledgeable of and enforce local and state laws and regulations, with specific reference to health and safety
- Prepare weekly, monthly, quarterly and annual reports as required. Assist with compilation of competitive intelligence information.
- Responsible for dissemination of group/ event information to the appropriate departments via memos, emails, banquet event orders, directives, resumes and rooming lists in a professional and timely manner.
- Able to conduct the daily BEO meeting to review event details and to ensure last minute changes are communicated accordingly to the operation team.
- Send out the BEO Meeting Change log & Updates email on a daily basis.
- Attend daily /weekly / monthly meetings were your presence is required (Groups operational meeting, sales meeting, leaders meeting ...)
- Establish good business and social relationships with the industry and participate in activities related to public relations in order to further increase sales leads for department as well as Hotel.
- To control function space maximization and ensure Opera Sales & Catering standards are met.
- To work closely with the Director of Conference Services & Catering to prepare monthly forecasts, as well as month end reports.
- To coordinate trainings to Conference Services & Catering Coordinators for best carrying out their responsibilities and duties.
- Other duties as assigned

Requirements

QUALIFICATIONS AND REQUIREMENTS:

- Minimum High School Diploma, Business School and/or Hotel School Diploma preferred.
- Minimum three year experience in Catering, exposure to Banquet operation.
- Minimum 3-year experience in a luxury hotel environment, beach resort background preferred.
- Must have experience in all areas including groups, corporate, weddings and social events
- Candidate must have flexible schedule and ability to handle multiple tasks simultaneously.
- Must be results oriented, enthusiastic and a strong team player
- Must be able to prioritize, organize and be self-efficient.
- Computer experience at intermediate to advanced level is mandatory with knowledge
- of Windows 2003 (Excel, PowerPoint and Word, Access) Opera Sales & Catering and Meeting Matrix
- Must be flexible in terms of working hours especially during peak periods.
- Must possess good Sales skills, guest service skills, professional presentation and sophisticated communication skills.
- Proficient in English language (Verbal and written), second language is an asset.

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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Service Manager salaries in UAE

Average monthly compensation
AED 16,500

Breakdown available for industries, cities and years of experience