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Consulting, Operations Senior Manager


Dubai, UAE

Ref: HP639-1209

Job description / Role

Employment: Full Time
Job Duration: Permanent Employment

Line of Service


Management Level
Senior Manager

Job Description & Summary
In PwC Middle East Consulting, you will have the opportunity to work closely with the best across industry and professional functional advisory services. We focus on helping solve client problems by offering both strategic and operational deep industry expertise. We pride ourselves on building long-lasting relationships with companies and organizations, always ensuring that we are able to bring the best insights and solutions to help them tackle whatever critical issues they may face. Our Consulting practice currently focuses on several core industry sectors including (Consumer and Industrial Products & Services, Energy, Utilities & Mining, Financial Services, Government, Health Industries, Finance Function, People and Organisations, and Technology).

As the Operations Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. You will be working directly with the Middle East Consulting Leader to support our engagement teams and clients operationally by providing advice on strategic business issues, optimizing communication channels, and monitor financial reporting and accounting.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. PwC Professional skills and responsibilities for this management level include but are not limited to: 

- Proactively managing stakeholders both internally and externally to create positive outcomes for all parties.
- Lead on partner communications for Consulting M&C to enhance knowledge and understanding of Consulting activities and value among partners across the cluster. Support external communications when required.
- Lead on the delivery of our regular planned and ad hoc internal communications, for example, the Consulting Report ensuring they drive key strategic objectives for Consulting.
- Seek out different ways to use current and relevant technological advances, as well as deploying methods to keep up and stay ahead of new developments
- Take ownership for developing professional networks that help deliver what is best for stakeholders. 
- Uphold the firm's code of ethics and business conduct. 
- Developing and implementing transformation projects, change management and business process improvement initiatives.


Required Skills

- Broad business experience
- Wide-ranging internal and external communications experience, including with C-suite stakeholders.
- Proven ability to create, implement and deliver audience, channel and content strategies.
- Excellent writing and editorial skills, and proven ability to plan, manage and deliver projects.
- Strong stakeholder management and demonstrable influencing skills particularly with very senior leadership; proven track record of working within complex stakeholder networks.
- Issues and crisis comms management experience with sound judgement and political awareness
- A strong problem-solver and able to work calmly under pressure.
- Strong project management skills; ability to handle multiple projects simultaneously and deliver projects on time, sometimes to strict deadlines
- Comfortable managing and leading people including being able to delegate effectively and appropriately
- A strong understanding of business and current affairs including a thorough knowledge of the economic, political and business drivers impacting the Consulting LoS and professional services in particular.

About the Company

PwC firms help organizations and individuals to create the value they're looking for.

We're a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.

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