Coordinator Help Desk Support

Etisalat - UAE

Dubai, UAE

Ref: HP440-227

Job description / Role

Employment: Full Time

We are currently hiring for a technically proficient professional, to provide onsite IT support, the incumbent will provide first level technical assistance and support for incoming queries related to computer systems, software and hardware. Maintenance of computer systems and networks. Sense of urgency in solving queries to ensure ongoing operational efficiency of the business. Proper recording and documentation of queries and calls. Convey resolutions to point of query in a clear manner.

Duties & Responsibilities:
- Diagnose, troubleshoot and resolve help queries.
- Respond to queries either in person or by phone.
- Respond to email messages seeking help.
- Run reports to determine malfunctions that continue to occur.
- Follow up on queries to ensure issue has been resolved.
- Logging and keep records of queries.
- Analyse call logs to identify common trends and underlying problems.
- Run diagnostic programs to resolve problems.

Requirements

- Preferred Bachelor’s in Information Technology, Computer Science or equivalent.
- Preferred - Working knowledge of help desk software, databases and remote control
- Proven working experience in providing help desk support.

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.

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Civil Supervisor salaries in Qatar

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