Coordinator - Uniform Standards

Job description / Role

This position will be hired on Action Hospitality a group company of Air Arabia Group.

Job Purpose To assist customers and promptly respond to their queries by providing clear information, guidance and service needed , this includes delivery/dispatch of items and cash handling as per company’s adopted policies and procedures. 

Key Result Responsibilities
- Opens/closes the showroom timely and maintains a safe and tidy workplace; ensures availability and readiness of display items in the assigned areas.
- Greets customers when entering and leaving the store.
- Handles the main reception desk: receiving payments, issuing receipts, keeping track of all cash and credit transactions, responds to customers’ inquiries whilst relaying clear messages and information as appropriate.
- Secures and properly controls cash, negotiable items, passwords and keys.
- Balances assigned cash drawer on a daily basis, maintains appropriate drawer limits, and adheres to all security procedures in respect to the cash drawer and the key to the cash drawer.
- Attends to customers’ purchases, alterations, laundry, items delivery, etc.
- Assists customers in fitting, takes measurements for alterations and communicates to manufacturer as needed.
- Properly documents all necessary transactions in the Large Transaction log.
- Acts as focal point for the suppliers/vendors with respect to pick-up/drop-off of products and packages.
- Assists the officer/supervisor in stacking items on shelves accurately; collects items from store and delivers to customers as required.
- Informs the officer/supervisor with any shortages in items or low inventory levels of products within the showroom.
- Packs items to be dispatched to the hubs/stations according to the approved orders and advises officer/supervisor once they are ready for processing.
- Prepares and maintains a database of all uniform orders (new/alteration) in an excel sheet format to be referred to as needed.
- Ensures the comfort of all customers, visitors and guests waiting in the showroom area, escorts them if needed.
- Collects and promptly delivers documents, stationery and messages within the showroom in a timely and efficient manner.

Requirements

Candidate Preference
- Female candidates will be given a higher preference.
- Candidate currently residing in UAE will be preferred.
- Demonstrates pleasant personality and positive attitude all times.
- Capable of comprehending and classifying items and documents needed for required tasks.
- Multi-task oriented, responds to multiple assignments easily and promptly.
- Demonstrates high attention to details.
- Willing to support and provide alternate solutions in ad-hoc scenarios and unplanned situation.
- Dependable, self-initiative takes ownership and acts proactively.
- Displays energy and enthusiasm.

Qualifications (Academic, Training, Languages)
- High School or Diploma and higher in any stream is acceptable.
- Preferred to have a degree or diploma in Fashion Technology/ Textiles
- Well-groomed and organized.
- Dynamic and physically fit for the job, requires frequent movement.
- Age recommended: not above 30 years.
- Proficient in Microsoft Office.
- Good in English Language (Any additional language is a plus).

Work Experience
- 1-3 years of customer service experience in a similar role in any industry.
- Previous experience as Cabin Crew would be beneficial.
- Reliable for handling cash with accuracy and no discrepancies.
- Ability to understand assignments and plan tasks according to priorities and logical order.
- Cooperative team player; possesses good organizing and time management skills.
- Stays up-to-date with needed information and/or changes within the company including names of departments and personnel and their offices locations.

About the Company

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa's first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.