Counter Manager - Skincare

Job description / Role

Sales & operations Management
• Review and analyse store/counter sales against budgets and self and team performance on KPIs to identify opportunities to increase sales and achieve sales targets
• Targets opportunities with the greatest potential for producing results
• Work with Retail Manager to identify and implement strategies to manage controllable expenses to drive profitability
• Create rosters that are within allocated wage budgets and submit on time for review and approval
• Handle cash and manage the banking in an appropriate and responsible manner
• Escalate any issues within store/counter to Retail Manager (e.g maintenance, cleaning etc)
• Encourage team to identify improvements and/or modifications to processes and systems, sharing these ideas for improvement with Retail Manager
• Ensure opening and closing responsibilities are completed according to the set SOPs and security guidelines
• Monitor stock levels and ensure adequate stock levels are maintained
• Order and receive stock in a timely and effective manner
• Implement strategies to prevent stock loss, including educating the team, monitoring store activity and escalate any issues to the Retail Manager
• Prepare for and conduct store stocktakes in a timely and effective manner

Customer experience & product management
• Ensure Aesop approach to customer service and consultations is upheld and demonstrated at all times
• Educate team members on Aesop’s approach to customer service and consultations
• Whilst working on the floor alongside Retail Consultants, coach them in how to sell and conduct themselves in the retail spaces
• Identify customer service issues and potential barriers that impact the customer experience.
• Use understanding of customer needs and Aesop’s approach to set priorities, make decisions, and take actions that create and maintain customer satisfaction.
• Resolve customer complaints in a timely and effective manner, escalating any critical issues to the Retail Manager
• Stand for extended periods of time and lift of up to 15kg
• Work with Retail Manager to improve product performance and return on floor space
• Be aware of the marketing and promotional initiatives and assist in shopping events
• Assist Retail Manager in maintaining relationships within the local community and participate in events
• In partnership with the Retail Manager, proactively build and develop new and existing business relationships to identify opportunities for driving sales
• Coordinate brand, public Relations and marketing store visits with the Retail Manager
• Adhere to the standards of store and product presentation
• Understand and meet Aesop’s dress and grooming standards

Self-Development
• Proactively complete induction
• Actively network and identify potential candidates
• Prepare for and participate in bi-annual performance conversations
• Seek out feedback on performance
• Actively participate in training and implement learning on shop floor
• Establish challenging goals for self and others to achieve business results.

People Management
• Create a positive and harmonious work environment by openly and effectively communicating with other colleagues
• Engage and involves team members to clarify issues and causes and collaboratively develops a plan
• Maintain effective, regular and Aesop appropriate communication with colleagues
• Share suggestions for improvement and expresses confidence in the team members
• Manage team’s performance and confirm individual’s commitment and buy-in to the agreed performance goals.
• Prepare for and participate in bi-annual performance conversations with team members
• Establishes action plan and monitors progress and results.
• Share communication received from the Retail Manager and the brand with the team members when required in a timely manner
• Complete all delegated administrative tasks in an accurate and timely manner
• Maintain proficient computer skills and systems knowledge

Requirements

• Preferably high school graduate
• Minimum Experience
• 3+ years’ experience in retail, hospitality or customer facing role. Ideally working with skincare products, spa environment or luxury hospitality environment in a supervisory role.

Job-Specific Skills
• Strong interpersonal, communication and organizational skills
• Passion and knowledge for beauty brands
• Good leadership skills

About the Company

Ahmed Seddiqi & Sons is a family owned entity with a large portfolio of Swiss Watch brands. Thanks to its brand strategy and the vision of the late Mr. Ahmed Seddiqi, Ahmed Seddiqi & Sons has enjoyed a steady expansion since its inception in the late 1940s.

At the group, we believe that each employee contributes to the growth and success of the company, and this is evident with the strong and loyal workforce of 480 plus employees, some of whom have been with the organization since 1968.

Ahmed Seddiqi & Sons is the largest distributor of Swiss Brand watches in the Middle East. We offer world-class and exquisitely designed watches and jewellery. From a humble beginning of a single store in 1950s, today Ahmed Seddiqi & Sons portfolio consists of over 50 prestigious brands across 52 locations in the UAE.