Country COBAM Specialist

Job description / Role

Purpose:
* End to end management of credit documentation post issuance by Credit Documentation Unit until Security Compliance Certificate (SCC) has been issued
* Improve the Turn Around Time for documentation finalisation and enhance client experience, becoming a trusted partner to the client coverage team and their clients
* Coordination and tracking of required approvals and milestones in process
* Identify and escalate blockages in the negotiation process
* Assist in obtaining approvals from stakeholders globally post negotiation for all documentation deviations
* Perform client on boarding processes primarily related to account opening (AO) and Client Due Diligence (CDD)
* Be the librarian & soft copy custodian for AO and CDD related documents
* Identify and escalate blockages in the on-boarding process
* Perform Client Due Diligence & GICs Reviews in accordance with group's due diligence standards
* Take initiative in highlighting and removal of blockages in due diligence process

Key Roles and Responsibilities

Documentation Coordination & Tracking:
* Co-ordinate and track the documentation process at all intervals between Business Credit Application (BCA) approval and SCC issuance
* Liaison and facilitation with internal and external stakeholders where required (ie Business, Legal, Credit) and client depending on client sensitivities
* Act as a central coordination point, identifying bottlenecks and resolving, managing the process between relevant parties to create efficiencies and decrease TAT's for documentation
* Ensure exceptions are signed off and approved in line with Standar Chartered Bank's policy
* Follow-up on documents from client (depending on client sensitivities) and assisting with client queries
* Ensure handover of physical documentation to Credir Risk Control (CRC) for archival and scanning
* Track Turn Around Time on End to End client documentation process, identify blockages/ hotspots and timely escalations
* Review documentation received from Client to ensure that documentation has been correctly executed as per the Bank's requirements
* Develop recognised knowledge and expertise and review applicable policies, procedures and systems
* Maintain relevant MIS (from client request, BCA approval to confirmation to documentation signing and SCC issuing), ultimately demonstrating a faster turn around time for execution

Client On boarding
* Follow-up and collect documents from client (depending on client sensitivities) ensuring the "Once to Client" rule is adhered to as much as is practical
* Review documentation received from Client/ Relationship Manager/ Client Coverage Manager to:
* Ensure documentation "correctness" (i.e. that the document is "true"/ accurate and conforming to relevant standards)
* Ensure documentation "completeness" (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)
* Scan, upload and correctly tag the documents per global documentation standards
* Initiate and track CASA Account opening with identified account opening partners
* Ensure handover of physical documentation for archival as per local requirements
* Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.
* Support GIC/ network account opening related process as appropriate
* Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations

CDD/ GIC Review
* Identify missing/ additional documents required for CDD/ GIC reviews
* Follow-up and collect documents from client (depending on client sensitivities)
* Review documentation received from Client/ RM/ CCM to:
* Ensure documentation "correctness" (i.e. that the document is "true"/ accurate and conforming to relevant standards)
* Ensure documentation "completeness" (i.e. that all documents required for CDD obtained)
* Scan, upload and correctly tag the documents per global documentation standards
* Idntify missing information/ additional due diligence requirements for completion of CDDs/GICs as per group standards rolled out from time to time
* Ensure Nil Overdues on CDDs & GICs
* Ensure CDD standard and quality is maintained as per group standards with Nil CST Failures
* Ensure timely and accurate response to all stakeholders in completion of CDDs & GICs
* Ensure Management and completion of Trigger Events within timeframes laid out as per group standards.
* Manage stakeholders involved in completion of CDD & GIC reviews
* Management of Team and taking initiatives to lead by taking additional responsibilities
* Act as a support to the Country/Regional head in achieving team objectives
* Provide guidance to team and manage stakeholders in resoliving complex issues
* Engage RM/ CCMs early and plan work distribution for CCMO team to focus on "zero-overdues"
* Monitor/ track review completion rates and TAT
* Interact with and challenge FCR, as required
* Constantly review the process, system and underlying policies to ensure that they are efficient, fit-for-purpose and provide feedback to appropriate teams
* Be a Role Model in resolving issues and driving challenging situations towards resolution

KEY RELATIONSHIPS
* RM/CCM/GAM/ Unit Heads/ Segment Heads
* Credit
* Legal
* CRC/CDU
* Clients/FCC/Operations/CET
* Account Opening Team

Requirements

* Solid experience working with SCB Documentation and knowledge of applicable products
* Proven relevant work experience (supporting Relationship Managers, or working in an operational middle office or client facing support function) within the banking or financial services industry
* Excellent client service skills, with proven ability to create and maintain good relationships (both internally and externally) is essential
* Ability to work towards tight deadlines and under pressure, diligent and detail oriented
* Solution driven
* Client Focused
* Diligent and detail oriented
* Work well across teams
* Tenacity in seeing work through to completion
* Excellent communication skills, and work well with teams
* Ability to manage a varied portfolio of cases
* CDD knowledge and experience a plus
* Knowledge of Standard Chartered Bank's organizational structure, business lines and policies and procedures is a plus

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.