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Job description / Role
You inspire creativity by sharing your knowledge with Apple Store visitors - whether they're first-timers or long-term loyal customers. As an Apple Creative, you're the foundation of the Apple Store's welcoming environment that invites individuals to share their ideas and learn how to bring their visions to life. Those who work alongside you are knowledgeable teammates just as eager to share their skills as they are to learn more. Nothing gives you a greater thrill than empowering a customer to create something wonderful.
As an Apple Creative, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained and get going. But you're also an excellent listener, taking the time to understand what each user hopes to achieve or learn.
By adjusting your teaching style to each user's individual skill level, you maximize his or her understanding and your own time. You recognize that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled training and support sessions, but you're still comfortable interacting with store customers between those sessions. You're proud to enrich the lives of others - whether customers or team members - through teaching, in the way only an Apple Creative can.
Requirements
* Passion for education and ability to train and instruct in a "hands-off" manner, letting users learn by doing.
* Ability to teach small groups and coach multiple customers simultaneously.
* Tenacity to work with users until they truly become independent and able to create on their own.
Additional Requirements:
* You're comfortable selling as well as teaching, helping your team members out as needed.
* You're self-motivated and self-directed, and can adhere to a tightly structured customer training schedule.
* You can be adept at recommending other in-store support options, such as business services and the Genius Bar.
* You're fluent in the local language.
* You'll need to be flexible with your schedule. Your work hours will be based on business needs.
About the Company
Work where extraordinary happens
Join the Apple Store team and do meaningful work youll integrate products into peoples lives and build skills for your career, life and more.
Find your place here.
Apple Store employees are unique individuals whose talents and experiences cannot be summed up in a job description. So whether youre analytical or creative, tech savvy or a people person, the Apple Store provides an ideal opportunity to challenge yourself.