CRM & Automation Specialist – Travel and Tourism

Job description / Role

Position Title: CRM & Automation Specialist – Travel and Tourism
Employment Type: Full Time
Salary: up to 13K AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide.

- Configure, maintain, and integrate the CRM platform with internal systems (ERP, accounting, call center) and external tools (WhatsApp, email marketing, booking platforms).
- Build and optimize workflows, triggers, and AI tools (chatbots, predictive models) to improve efficiency, response times, and customer experience.
- Create dashboards and reports to monitor KPIs, conversion rates, and campaign performance; continuously test and optimize automations.
- Manage permissions, data hygiene, and security; provide training and collaborate with sales and marketing for segmentation and personalized campaigns

- Bachelor’s degree in Information Systems, Marketing Technology, or a related field
- At least 2–4 years of experience in CRM configuration and workflow automation
- Proficient in at least one major CRM (HubSpot, Zoho, Salesforce, Pipedrive) ; experience with automation tools like Zapier, Make (Integromat), ActiveCampaign, or n8n
- Must have knowledge of AI tools and API integrations (e.g., ChatGPT API, Google Dialog Flow, Twilio).

Salary:
AED 10,000 to 13,000 per month inclusive of fixed allowances.

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.