CRM Data Analyst

Job description / Role

CRM Data Analyst - Carolina Herrera

Who we are

Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation's growth, we are looking to develop a world class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organisation to deliver significant growth. We are looking for top talent to join us on this journey.

The role

At Chalhoub we use data to make a difference. As a CRM Data Analyst you will provide guidance and support to sales and marketing on capturing, reporting, analysing and utilising customer information.

What you'll be doing

- Participating in developing functional requirements, testing, training and implementing applications.
- Assisting in planning, developing, implementing, and supporting new or existing CRM functions.
- Participating in reviewing, analyzing, and evaluating sales, marketing and administrative user needs.
- Analyzing marketing data and generating reports on customer information, call patterns, and demographics.
- Identifies and collects data sources using specific tools or techniques; inputs them into the organization's information system.
- Provides data flow diagrams and documents the processes used in a company databases.
- Assists and participates in data validation and cleaning to ensure the quality and integrity of data.
- Analyzes and extracts key data and information to meet the organization's information system needs and requirements.

Requirements

What you'll need to succeed

- You are currently a data analyst with experience in CRM
- You love using data creatively and pulling actionable together insights
- You have experience with SFCC or other platforms
- Experience with SQL, R, Python or similar
- You have an ability to work autonomously and take initiative

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.