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Ref: NP875-106

Job description / Role

Employment: Full Time

With a reporting line to the CEO, we are looking for an outstanding and experienced CRM Director in the property sector to manage the current CRM Manager and team. Arabic speaking is essential, as is a strong but diplomatic personality. Organisational and customer facing skills essential. The role of the CRM team is to manage their real estate unit sales from every point after the sale is made through to post-handover support. The role is both customer relationship management and debt collection. This would include:

• Generating sale and purchase agreements and coordinating with the sales team for execution.
• Registering sale and purchase agreements.
• Managing transfers, amendments, cancellations and terminations of reservation agreements and sale and purchase agreements.
• Managing inspection and handover of units to buyers.
• Managing collections from defaulting buyers.
• Responding to buyer complaints during the defects liability period after handover.
• Liaising with the owners committee/management company for the building after handover where necessary.
• Communicating directly with the Dubai Land Department where necessary to ensure compliance and to resolve disputes.


We are seeking someone with the following attributes and experience:
• Already proven experience managing a CRM team in the property sector;
• Strong organisational skills and experience turning the output of a team around;
• Degree holding;
• Excellent customer relationship management experience;
• Experienced in Debt collection;
• Fluent Arabic/English;
• Polished presentation;

About the Company

MENA Recruit came to fruition in response to a growing need for international legal talent in London and Dubai. Its initial focus began in the Legal sector, evolving as a service provider for other sectors such as Administration, Marketing, Business Development, HR, IT, Finance and C-Suite positions.

Over the last two decades, with roots firmly planted in the Middle East and operations expanding into the APAC region, MENA Recruit has gained intuitive industry knowledge and expertise. With its unique, people-focused approach, the firm has yielded competitive advantage for its clients and rewarding careers for the professionals it has supported throughout the years.

The company is dedicated to delivering the highest quality of talent and service to its clients while working tenaciously towards helping them achieve higher retention rates. For this reason, MENA Recruit is considered by both candidates and clients as a consultant in the truest sense of the word, offering guidance to both people and organizations on how to adapt to the constant change in market conditions and how to anticipate present and future challenges.

Presently, MENA Recruit provides services to organizations and professionals in the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait, Singapore, Hong Kong, Australia, and the United Kingdom.

With such an extensive global reach, strong brand value, decades of expertise, and an innovative approach towards business challenges, it’s clear why MENA Recruit is the partner of choice for both in-house recruiters and candidates internationally.

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Director salaries in UAE

Average monthly compensation
AED 43,500

Breakdown available for industries, cities and years of experience