CRM Manager - Retail

Job description / Role

With a portfolio of highly successful brands under management and with several hundred stores throughout the region this highly successful business is recognized within the region as being an employer of choice. With an exciting new e-commerce platform already underway that is due to be expanded across multiple brands over the next year this newly created role of CRM Manager is instrumental in the groups digital strategy.

The role:
• Reporting to the General Manger you will be tasked with managing the brands CRM platform
• Planning, managing and executing the companies CRM strategy across customer loyalty and retention
• Analysing the data from CRM platform in order to customize marketing strategies across the brands providing a quantifiable ROI
• Working with the internal Marketing / Buying & PR team to set a promotional calendar
• Dealing with internal & external stakeholders like Marketing / IT / Operations and 3rd party agencies & web development partners
• Working with marketing to create new promotional material that would be suitable for the Middle East market
• Planning, managing and executing the companies CRM strategy across customer loyalty and retention

Requirements

• The ideal candidate must have a Degree in either a Technology / IT / or Marketing discipline
• Minimum of 2 years commercial experience in the retail sector as a CRM Manager
• Strong understanding & experience in direct marketing campaigns including SMS / email etc.
• Proven experience in e-commerce within a retail environment
• Excellent analytical skills and the ability to communicate the data to various levels of management in order to customize direct marketing campaigns with a return on investment
• Must be a team player and ability to work in a time sensitive & dynamic work culture
• An outgoing, positive & adaptable personality is critical for working in the Middle East along with an element of patience working in a multi-cultural team environment
• Excellent communication in English & Arabic is essential

About the Company

Quantum Search is a Dubai based Recruitment Consultancy established in 2008. Our vision is to deliver a high quality, timely and professional recruitment service across a number of key industry sectors in the middle management to executive boardroom levels with leading customers across the Middle East region. We make a firm commitment to all our clients, whether you are seeking staff or seeking a new career… we don’t distinguish on the quality of service commitment to you as our customer. “People first” is our commitment to you….

Retail Sectors: * Fashion * Luxury goods * Home wares * Supermarkets * Food & Beverage * Technology & Electronics * Department Stores * Cosmetics & Fragrance

Skills Recruited * General Management * Finance * Human Resources * Training Managers * Area Managers * Information Technology * Marketing & Public Relations * Leasing & Property Management * Project Manager / Retail Architect * Retail Buying * Merchandise Planning * Store Management * Visual Merchandisers * Brand Management