CRM Specialist

Job description / Role

We are seeking a detail-oriented CRM Specialist with expert-level Excel skills and a proactive, problem-solving mindset to join our dynamic team. The ideal candidate will have a strong background in data administration and reporting, with the ability to thrive in a fast-paced environment. Knowledge of reporting tools will be an added advantage.

Key Responsibilities
• Communicate effectively with key departments to ensure smooth operations.
• Maintain and enhance the company’s reporting system for accurate data tracking and analysis.
• Manage data administration tasks, including integration, cleansing, processing, and assigning.
• Proactively suggest improvements to optimize CRM efficiency and workflows.

• Fluency in English (spoken and written) is essential.
• Expert-level proficiency in Excel and strong MS Office skills.
• 1+ years of experience in the Fintech industry preferred.
• Ability to multitask and handle high-priority tasks efficiently.
• Strong analytical thinking, enthusiasm, and persistence in problem-solving.
• Able to work well under pressure and meet deadlines.
• Excellent organizational and communication skills for cross-team collaboration.
• Adaptability to changing processes and future improvements.
• High sense of confidentiality and professionalism.
• Ability to work independently and as part of a team.

Salary:
AED 4,000 to 6,000 per month inclusive of fixed allowances.

About the Company

Growth West Marketing is a strategic growth and digital performance agency dedicated to helping businesses scale sustainably and competitively. The company specializes in designing and executing data-driven marketing strategies that accelerate customer acquisition, strengthen brand visibility, and boost long-term revenue performance. Unlike traditional marketing firms that focus solely on brand exposure, Growth West adopts a comprehensive full-funnel methodology—integrating customer insights, analytics, targeted campaigns, conversion optimization, and retention strategies. This ensures measurable outcomes, improved operational efficiency, and stronger returns on marketing investments.

Key Competencies Include:

• Growth Strategy Development Tailored strategies that fully align marketing activities with organizational objectives, sales targets, and product direction.

• Customer Acquisition & Retention Multi-channel digital marketing initiatives designed to attract qualified prospects and cultivate long-term client relationships.

• Analytics & Performance Optimization Leveraging real-time performance data, Growth West continuously refines campaign execution, budget allocation, and channel effectiveness to maximize ROI.

• Conversion Rate Optimization Enhancing user experience, refining customer journeys, and optimizing engagement funnels to improve conversion performance at every stage. Growth West Marketing is driven by a commitment to elevate brands, optimize marketing investments, and deliver scalable, sustainable growth. Its strategic, analytical, and results-oriented approach makes it an ideal partner for businesses seeking accelerated expansion and competitive advantage in today's digital landscape.